Customer has an option of "Safe Custody" of LPG Connection. Please contact your Distributor/Oil Company for details. Retail selling price of Domestic PNG has been revised to Rs. 22.80 per SCM w. e. f. 1st April'13. PNG supplies to residents of Magarpatta City has commenced w.e.f. 20th May’2013. Home
 
Maharashtra Natural Gas Limited
(A Joint venture of GAIL ( India ) Ltd. & BPCL)
 
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Customer Help Desk

How to pay your bills
Meter Reading
Billing Information

MNGL is committed to provide excellent customer service to its customers in terms of quality & promptness and at the same time ensuring full safety of all the customers. MNGL has been continuously taking proactive measures to reach all its customers, understand their needs and fulfilling them & maintaining a long-term relationship with them.
Our State-of-the-art, Customer Care Centre is dedicated to attend each customer personally. Our customer care executives are there to provide any kind of assistance, handle any type of complaints & answer all the queries of our customers Mon - Sat from 9am to 6pm"(#- As and when our customer base increases the timing can be changed from 8 am to 10 pm).
You can contact our Customer care Executives at our Customer Care Centre:
020 65107600 or write to us at customercare@mngl.in
Regd Office : Maharashtra Natural Gas Limited.
(A Joint venture of GAIL (India) Ltd. & BPCL) Plot No. 27, Narveer Tanajiwadi, PMPML Bus Depot Commercial Bldg.,1st floor, Shivaji Nagar, Pune - 411 005.
Tel.: 020-25611000. www.mngl.in,
Customers can log on their queries/complaints to customercare@mngl.in. While registering any query/complaint, please ensure that you provide us with the following details:
  • Full Name
  • Customer Registration No.
  • Contact information (Address, Telephone No, Email ID)
  • Clear description of your query/complaint

BILLING INFORMATION

A) How to pay your Bills    (Top)
Payment for your bill can be made by - Cheque - MNGL Off. / Soc. Off/ Drop Boxes placed at various convenient locations. Do not forget to mention your Customer Reference Number (CRN) behind your cheque. Cheque / DD is to be drawn in favour of Maharashtra Natural Gas Limited. Cheque should be local & A/c Payee.

Electronic Clearing System (ECS) - Under Development

Your duplicate bill requirement can be registered by calling up at our Customer Care Centre at 020- 65107600 & the same will be sent through courier to you on payment of
. 5/-

B) Meter Reading    (Top)
The meter reading panel is divided into two colour schemes



Black digits indicate actual units consumed where as Red digits indicate the decimal reading.

The meter reader carrying a valid ID card would come to your home once in 2 months for actual meter reading, kindly check the ID card of the meter reader, before allowing him to enter your premises (The ID card states "non employee duty card for "Maharashtra Natural Gas Limited", and "on MNGL duty" on either side.), would visit your premises for taking meter reading. The meter reading & bill distribution is done as per Billing Group & Billing Cycle mentioned in your bill.

Meter Reader will leave a 'Sorry to have missed you' Card, in case the house is found to be locked.). You can call our Meter Reader at Customer Care No: 020-65107600 and tell him the date & time when you will be available to enable him to take the Meter Reading.

MNGL Representative must be allowed only based on valid ID cards.
Please ensure our Meter Readers are allowed by your society security.

C) Billing Information    (Top)

Minimum monthly consumption charges of . 25/- or . 50/- per billing cycle will be charged on consumption of less than . 50/- per billing cycle from the customer.

Customer must inform MNGL immediately if he would not be using gas for a period of 6 months or above in case of going abroad, repairs / renovation, building demolished, Shifted, Sale of Flat, Investment Flat etc.

In case of late payments, a penalty of . 20/- shall be charged to the customer in case of delay in depositing the invoice amount within one month from its due date. A penalty of . 50/- shall be charged to the customer in case of delay in depositing the invoice amount beyond one month from the due date upto 2 months. Non payment of bill amount beyond two months from the due date results in termination of connection. The consumers shall only be connected after receiving the full payment including the penalty charges along with the reconnection charges of .1000/-.

For eg: For Billing Cycle - 2 (Bill Period: March-April)

The Meter Reading will be taken by 5th of May and sent to the customer by 10th of May. The customer is required to make the payment within 10 days i.e. due date of 20th May.

After 20th of May, If the Customer pays by 20th of June = Late Payment charges OF
. 20/- If the Customer pays by 20th of July = Late Payment charges of . 50/- Incase, the customer doesn't pay by 20th of July, the connection will be terminated and will only be connected after receiving the full payment including penalty charges along with reconnection charges of . 1000/-

In case of damage to the equipments installed at customer's premises, by the customer, the actual cost of material/equipment plus labour charges shall be recovered before replacement/rectification.

In case the banking instrument for the bill payment is dishonored, an amount of
150/- will be charged as banking administrative charges.

If a customer wishes to change the username in favor of his/her family members or any other person, an amount of . 250/- shall be charged to the customers subject to verification of the documents submitted. The security deposit of . 5000/- will continue to be with MNGL. However if there is any change in security deposit amount the incumbent will have to pay the differential amount of security deposit prevailing at that time

In case of change of ownership of the flat/residence/household, an amount of . 250/- shall be charged to the customer subject to verification of the documents submitted. The security deposit of . 5000/- will continue to be with MNGL. However if there is any change in security deposit amount the incumbent will have to pay the differential amount of security deposit prevailing at that time

In case of any discrepancies in the bill, inform our customer care centre within seven days.
Please mention your CRN No. clearly while making payment to ensure that it is credited to your account only.






   
   
   
   
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